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FAQ

Frequently Asked Questions

How do I use essential oils?

There are many easy ways to take advantage of the natural benefits of essential oils. We highly recommend the use of a diffuser! Diffusing is a simple and safe way to get the benefits of essential oils. Our diffuser uses ultrasonic aromatherapy technology to diffuse oils. This means that no heat is used and the integrity of the essential oil is preserved. 

Can I ingest essential oils? 

We do not recommend the internal use of any essential oils, regardless of quality, except under the direct supervision of a licensed aromatherapist or health professional. That being said, the quality of our essential oils is second to none, and we guarantee our oils are 100% pure and therapeutic-grade. 

Is Ecotherapeutics an MLM? 

No, Ecotherapeutics is not an MLM (multi-level marketing) company. We sell directly to you, our customers, through our website and through our partnerships with limited local natural product stores. There's no membership or subscription required to purchase Ecotherapeutics products, and you can rest assured you're getting the best price available with no middle men. 

Are your products vegan and cruelty-free? 

Yes, all of our products are vegan and cruelty-free! At Ecotherapeutics, we love animals. If you're a dog person, you'd love our company dog Chipper. Our products are never tested on animals, but are tested by scientific GC-MS analysis. 

Do you offer any discounts or coupons?

We work to keep our prices low so you always get a great deal on Ecotherapeutics. We also have a limited number of sales throughout the year, which we announce to our newsletter subscribers and social media followers and friends. 

Are Ecotherapeutics essential oils therapeutic-grade?

Yes, our essential oils are 100% pure and therapeutic-grade. There is not a general consensus on a definition of 'therapeutic-grade,' and the term is not regulated by the FDA.

The term 'therapeutic-grade' came about to distinguish between fragrance oils, such as perfumes, and oils with therapeutic properties used in aromatherapy. The term is generally used to reference oils that are 100% pure, undiluted, and contain no additives or synthetics. So our oils would be considered therapeutic-grade, as we offer only the highest quality 100% pure essential oils. 

Are Ecotherapeutics essentials oils organic?

Yes! Our essential oils are all USDA Certified Organic through ECOCERT.

By only sourcing from organic suppliers, we ensure that no potentially harmful pesticides or herbicides are used during growing, and sustainable, environmentally-friendly growing practices are used. 

Can Ecotherapeutics oils be used internally? 

We do not recommend the internal use of any essential oils, regardless of quality, except under the direct supervision of a licensed aromatherapist or health professional. That being said, the quality of our essential oils is second to none, and we guarantee our oils are 100% pure and therapeutic-grade. 

Are Ecotherapeutics oils less expensive because they are lower quality? 

No. And we're glad you asked. Confusion around this question is one of the primary reasons we founded Ecotherapeutics. Getting started in the essential oils world years ago, a big concern was finding the best quality oils for a reasonable price. We've found that people pay overinflated prices for oils they believe to be of a superior quality, assuming that a cheaper price must reflect on the quality of the oil. This is why we're so excited to offer the same quality oils for a lower price. We're able to keep our prices low by selling directly to you online and in limited natural products stores, rather than through independent distributors.  At Ecotherapeutics, we work hard to keep our overhead costs low, and we pass the savings on to you. 

Are your oils tested for quality?

Yes, our oils are GC-MS tested, and must meet strict quality requirements. You can find a GC-MS report on the individual product page for singles oils. This testing is part of our commitment to bring you and your family the highest quality essential oils. Currently, most of our GC-MS analyses are conducted by Ecosafe. 

Are your products tested on animals? 

No, our products are never tested on animals. We are proud to say our essential oils are all vegan and cruelty-free. 

What is a GC-MS test? 

A GC-MS test is a diagnostic method used by chemists to break down a substance into its basic components. Our experts use GC-MS testing to identify the chemical makeup of each of our oils, to verify that each bottle contains exactly what it should: 100% pure essential oil. You can find a GC-MS report on the individual product page for singles oils. 

How much do you charge for shipping?

We offer free standard shipping on all US! Other shipping options are calculated at checkout based on the weight of your package. 

International shipping is calculated at checkout based on the weight of your package. 

How long will my order take to arrive?

Most orders should arrive within 5 - 7 days of purchase.

We will ship your package via USPS within 1 or 2 business days of placing your order. If you select free standard shipping, your package will arrive 3 - 5 days after being shipped. 

How do I make a return?

If you want to return your purchase for any reason, we have a 90-day no-hassle return policy.  Email us at support@ecotherapeutics.com with your order number and the oils you would like to return.